Inctel Technology Co.,Ltd


There is no signal from VGA or HDMI first use, is the mini pc broken?


Every mini pc was tested OK before shipment, when facing this problem, pls firstly check if the indicator

turns on or not, if the indicator turn on, problem mostly comes from memory, pls make sure the memory

you use is the same kind as per our mini pc requirement, and also make sure it plugged in correctly;

if the indicator didn't turn on, pls change another 12V power adapter, mostly it is the power adapter get

problem. And sometimes the problem comes due to CMOS battery problem, the CMOS battery remember

some error information and make the computer no display, you can remove and try it again.

If your computer is losing its time or date settings, or you are receiving a message CMOS Read Error,

CMOS check sum error, or CMOS Battery Failure, or lost display, for example, some users using inctel

mini pc and find all indicator shows correct, RAM also correctly plugged in, but totally no display, it

may due to the CMOS problem, it remember some error and shows nothing on hardware, you will

need to remove your CMOS battery and try it again.

Before openning your computer, make sure you are aware of ESD and its dangers: Electro Static

Discharge, ESD is one of the few things you can do to damage or destroy your computer or parts

of your computer. Much like the shock you receive when rubbing your feet on the carpet and

tou ching something metal, ESD can occur when working in your computer and can cause

components you touch to no longer work properly. ESD can occur without the user feeling a

shock and only occurs while working on the inside of the computer or handling an expansion

card or other hardware. The best method of preventing ESD is to use an ESD wrist strap,

grounding mat, or grounding workbench. However, because most users do not have access to

such items, we have included the steps below to help reduce the chances of ESD as much as


For our mini pc, after remove the CMOS battery, you can plug power adapter and turn on the mini pc

again, this time it will shows normally and confirms the computer has no hardware problem.

After that, power it off and remove power plug, then put the CMOS battery back again, after CMOS

battery back work, everything will runs normal now.